Call 211 and speak with an information and referral specialist 24/7

Dial 211 from your cell phone or landline anywhere in Onondaga, Oswego, Jefferson, Lewis, or St. Lawrence County for free help locating important resources. However, if you have trouble connecting you can dial an alternate toll-free number: 1-844-445-1922

Locating basic resources such as food, shelter, employment, or health care may mean calling dozens of phone numbers, then struggling through a maze of agencies and services to make the right connections. The 211 system helps residents find resources by dialing a simple three-digit number.

In July 2000 the Federal Communications Commission assigned the three-digit dialing code 2-1-1 for the exclusive purpose of providing widespread access to community information and referral services.

211 CNY brings together organizations in the community to better serve the residents of five counties: Onondaga, Oswego, Jefferson, Lewis, and St. Lawrence. 211 is a helpful starting point for areas with small fragmented rural communities that may not be as connected as bigger cities. Under a simple, easy to remember, three digit phone number, updated information is kept under national standards, and the call or use of the database is free and available 24/7.

Inclusion Exclusion Policy
Inclusion Exclusion Policy for Service Providers in the 211CNY Database Syracuse New York.

211CNY Partners

Contact Community Services

Jefferson County

Lewis County

Onondaga County

Oswego County

St. Lawrence County

United Way of Central New York

United Way of Northern New York

United Way of Greater Oswego County

2-1-1 New York

211CNY Funders

2-1-1 New York

Onondaga County

Oswego County

United Way of Central New York

United Way of Greater Oswego County

211CNY Software and
Website Development

211 includes the 211CNY.com and 211CNYDISABILITY.com websites. The 211CNY database software and website work with the iCarol database and AIRS taxonomy. It was developed by CustomWebHelp.com.


Early Childhood Alliance Onondaga

The ECA was launched in 2015 after it was recommended in the 2013-2014 Onondaga Citizens League study entitled, Early Childhood and School Readiness, Creating a Community Where All Children Thrive by Five.  Link to the OCL Study to learn more about the findings and recommendations from that citizen-driven study. Read the Study (PDF)

The ECA is comprised of stakeholders from all levels of the early childhood system and is representative of the key areas of early childhood development (health, early learning, and family supports).

The ECA will design and oversee a coordinated strategy to create an integrated local system of early childhood care and family support services.  The ECA has committees to help shape the strategic planning process and implementation of the strategic plan.  Membership of the committees includes ECA members as well as other interested stakeholders from the community.  All are welcome to be part of the ECA committees.  To get involved, contact the ECA at: ecaonondaga@gmail.com.



Greater Syracuse HOPE (Healing, Opportunity, Prosperity, Empowerment) aims to bring diverse residents and stakeholders together to impact systems that create effective pathways of opportunity, resulting in a community with an inclusively promising future. The four goals of HOPE are:

  • Education: All people are college, career, and civic ready.
  • Economic Security: All households earn a sustaining income.
  • Housing: All people have safe, healthy, accessible, and affordable housing.
  • Health: All people are physically, mentally, and emotionally hea


Work Train

Work Train is dedicated to addressing the challenge of un-and-underemployment in Central New York by creating solutions that benefit both businesses and jobseekers alike. Housed within CenterState CEO, the initiative is driven by a collaborative of funders and community partners that represent: business, economic development, philanthropy, workforce development, local government, training and education, and grassroots organizations.

The “Dual Client” Model: Work Train assists businesses in recruiting, training and retaining skilled employees by listening to their needs and working together to develop innovative solutions. Meanwhile, Work Train also works with community partners to assist residents to access training and obtain careers that pay family-sustaining wages.

Work Train develops solutions for industries with persistent, robust demand that offer good wages and opportunities for career advancement. We do this by bringing together employers, business organizations, educational institutions and community partners to collaborate within Industry Partnerships. Through Industry Partnerships, Work Train understands employer needs and leverages existing resources from partners to develop training and workforce strategies that meet industry demand. Work Train currently operates Industry Partnerships in healthcare and manufacturing.

Work Train is a proud partner site within the National Fund for Workforce Solutions, a national network of “best practice” regional workforce collaboratives.

Funding has been provided by the United Way of CNY, the Allyn Foundation, the Gifford Foundation, the CNY Community Foundation, the Reisman Foundation, the St. Joseph’s Hospital Foundation and the New York State Assembly.


Literacy Coalition

Raising literacy levels for all ages in Onondaga County. Solving the problem of low literacy gets at the root of educational, social and economic issues in a way that no single subject does. Through the Imagination Library program all children under the age of five can receive a free book each month.



Housing & Homeless Coalition of Central New York

The mission of the HHC is to assess community needs and to develop a comprehensive community strategy to combat homelessness and housing vulnerability in our community. The Housing and Homeless Coalition of Central New York (HHC) serves the City of Syracuse, the County of Onondaga, the City of Auburn, the County of Cayuga and the County of Oswego. We serve as the community coalition to address homelessness and housing vulnerability. We are the organized body of informal networking and formal linkages between homeless services providers and other public and private human service providers. We work with and for the homeless and formerly homeless or other interested consumers and stakeholders.