Welcome to the United Way of Central New York’s E-Pledge Help page. Here you will find answers to frequently asked questions regarding E-Pledging. If you still need help on an issue, please contact your campaign coordinator.

In efforts to make your e-Pledge process easier, please be aware of these limitations before you begin:

  • We cannot accept cash, check, or stock gifts via e-pledging. If you wish to use any of these methods of payment please contact your campaign coordinator.
  • We ask that you e-pledge only once. If you need to change your gift, please contact your campaign coordinator for assistance.
  • If you experience difficulty, please see the frequently asked questions below.
  • Before you start you may want to check your giving history to take the Step Up Challenge. Be sure to check the “I have accepted the Step Up Challenge” check box before verifying your pledge.
  • When you’re ready to begin, click the “I’ll Pledge Now” button and you’ll be lead through the simple process.

Thank you and we hope you enjoy e-Pledge experience.

I am having problems logging into my account!

Please make sure that you are entering the username and password exactly as it was sent to you. The login is “case sensitive” so uppercase and lowercase letters must match the original. If this is not the problem, please contact your campaign coordinator to confirm that your user name and password are correct.

I lost my user name and password!

Try using the Forgot Password button on the main login page. If you still have problems, please contact your Campaign Coordinator to have your user name and/or password reissued.

Is it safe for me to pledge online?

Yes, United Way of Central New York’s e-Pledging site is a certified Verisign secure site.

Can I give cash or securities via e-pledging?

Unfortunately no, United Way of Central New York’s e-Pledge site is not yet capable of accepting cash or securities. However, you can use a paper pledge card to make gifts of cash or securities.

How do I participate in the Step Up Challenge?

You can participate in the Step Up Challenge and be eligible for weekly prizes by increasing your gift, or beginning to give, one more dollar a week ($52 a year). Click here for full contest rules. Be sure to check the Step Up Challenge checkbox before verifying your pledge.

Can I designate my pledge to any organization?

Eligible organizations include: Other United Ways and 501(c)(3) health and human service organizations located in New York State or in the state where the donor resides. Agencies must be compliant with the Federal Patriot Act.

Where does the amount marked “undesignated” go?

Undesignated pledges support all of United Way of Central New York’s funds and services, unless the donor is pledging as part of a SEFA or CFC campaign.

I can’t find the agency I would like to support using the search function.

If you are having trouble searching for the agency you would like to designate to, please use the write in feature. When choosing to write in an agency please be as specific as possible. Please include the agencies name and address to ensure your pledge goes to the agency of your choice.

Can I change my pledge using e-Pledge?

Yes, you may add to your contribution using e-Pledge. If there has been a mistake, and you wish to subtract from you contribution, please contact your campaign coordinator.

I used my “back” button on my browser, and I received an error.

United Way of Central New York’s e-Pledge site does not support the use of the “back” button. If you wish to go back to the previous screen, please use the “previous” button.

Still haven’t found the answer to your question?

You may contact Tammy Decker-Jace at tjace@unitedway-cny.org or 315-428-2208 to help solve any technical issues you may be experiencing.